Answered By: Amanda Hahn Last Updated: May 19, 2020 Views: 50
If you find an article through our site and everything is working correctly, you should not have to pay for the article. If you found an article through another search method, such as Google, then they may not recognize you as a Liberty student and will prompt you for payment.
First, if you found the article through our site and it is still asking you to pay, then it is likely that your system is not connected to our proxy correctly. The proxy is the software that allows our server to recognize you as a Liberty student. If this is the case, please try opening the article in a different browser. Also, please note that often public computers and workplace computers will have firewalls and security settings that can keep the proxy from working correctly.
If you found an article through another site, write down the article’s citation information and then try to locate it through the library website.
If the library does not have full access to a specific article that you would like to use, you can place a request for the article through our Interlibrary Loan service and we will try to get the article for you from another library. For more information about requesting an item through Interlibrary Loan you can visit their page here: https://www.liberty.edu/library/interlibrary-loan/.
If you have any additional questions feel free to reach out to us at (434) 592-3362 or at email@example.com.