Q. What should I do if an article is prompting me for payment?

If you find an article through our site and everything is working correctly, you should not have to pay for the article. If you found an article through another search method, such as Google, then they may not recognize you as a Liberty student and will prompt you for payment.

If you found the article through our site and it is still asking you to pay, then it is likely that your system is not authenticating correctly. If the authentication is working correctly, that is what allows our server to recognize you as a Liberty student and access online resources. If this is the case, please try opening the article in a different browser. You could also try clearing your cache and cookies on the browser you're using. If you're not familiar with how to do that, follow the steps on this FAQ. Also, please note that often public computers and workplace computers will have firewalls and security settings that can keep the authentication from working correctly.

If you found an article through another site, write down the article’s citation information and then try to locate it through the library website.

If the library does not have full access to a specific article that you would like to use, you can place a request for the article through our Interlibrary Loan service and we will try to get the article for you from another library. For more information, you can visit InterLibrary Loan.

If you have any additional questions, feel free to reach out to us at (434) 582-2220 or at research@liberty.edu.