Answered By: Josh Waltman
Last Updated: Jun 11, 2020     Views: 1174

There could be a number of reasons you are unable to open the articles you have found in a search. Here's a checklist to consider when trying to troubleshoot the issue:

  1. Some articles that are only available in print or must be requested through Interlibrary Loan. To be sure you are searching for articles where the full text is available online, make sure you check the Online Full Text PDF box underneath the search bar on the main library page. You will see this box when you change the drop down box to the left of the search bar from All to Articles. Most of our databases also have a "Full Text" or "Only content I have access to" option available when you are searching.
  2. When you find an article, make sure you click on Full Text Online. Then, with some articles you may need to continue to look for the PDF Full Text link on the next page.
  3. Next, make sure you are using either Google Chrome or Mozilla Firefox as your browser. Liberty's website, including the library's page, is best suited for these browsers instead of Internet Explorer. Sometimes there will be issues in opening the articles in Explorer. Chrome can be downloaded for free here if you do not have it. Firefox can be downloaded for free here if you do not have it.
  4. Some work, public, and government computers have firewall software that will not work well with our proxy. See more details about this issue under "Military, Government, or Company Networks" on this page.
  5. If you are still having issues, feel free to reach out to us at (434) 592-3362 or at research@liberty.edu.