Answered By: Josh Waltman
Last Updated: Mar 20, 2018     Views: 1123

There could be a number of reasons you are unable to open the articles you have found in a search. Here's a checklist to consider when trying to troubleshoot the issue:

1) Some articles that are only available in print or must be requested through Interlibrary Loan. To be sure you are searching for articles where the full text is available online, make sure you check the "Online Full Text PDF" box underneath the search bar on the main library page. You will see this box when you change the drop down box to the left of the search bar to "Articles." Most of our databases also have a "Full Text" or "Only content I have access to" option available when you are searching.

2) When you find an article, make sure you click on "Full Text Online." Then, with some articles you may need to continue to look for the "PDF Full Text" link on the next page.

3) Next, make sure you are using Mozilla Firefox as your browser. Liberty's website, including the library's page, is best suited for Firefox instead of Internet Explorer. Sometimes there will be issues in opening the articles in Explorer. Firefox can be downloaded for free here if you do not have it.

4) Some work, public, and government computers have firewall software that will not work well with our proxy. See more details about this issue under "Military, Government, or Company Networks" on this page.

5) If you are still having issues, please contact the IT Helpdesk at (434) 592-7800 for further help troubleshooting.

*If you need to contact the library with concerns related to research please contact the Online Research and Instruction department at (434) 582-2221.